Carnival Cruise Customer Service

Best Way to Contact Carnival Cruise

The best way for you get your questions answered quickly and efficiently is by contacting us via our main phone number: 800-764-7419. This direct line will connect you with a knowledgeable representative who can assist in all aspects of planning, booking or modifying your cruise experience.

How to Reach a Live Person

If you'd like assistance from one of the world's best customer service agents (and you're not sure how), call us at 800-764-7419. Our live representatives are available by phone and chat every day, so you can speak with someone who knows about Carnival Cruises.

Customer Service Hours

Carnival Cruise offers several ways to contact customer service throughout the week:

• Monday-Friday (9:00 AM - 5:30 PM): Call at 800-764-7419.
• Saturday-Sunday & Holidays: Email us, or visit our website for information on live chat availability and online resources. You can also call through the toll-free number provided in your cruise confirmation email to receive dedicated service hours during these times as well (call back if you have any questions about specific holiday schedules).

Average Wait Times & Best Time to Call

The average wait time for a live person is approximately 5-10 minutes, but this can vary based on the day of week and peak times. The best way to avoid long hold times (and get connected with someone who answers your call quickly) would be during off-peak hours between Monday through Thursday afternoon.

Common Reasons People Call

If you’re calling Carnival Cruise for one reason or another, chances are good that we’ve seen it before. Here’s a quick rundown of some common reasons people reach out:

• Booking Assistance: Need help booking your cruise? Ask us about available destinations and prices.
• Rescheduling or Cancelling Booking: Have questions on how to change the dates, cancel a reservation without penalty?
• Payment Issues: Facing issues with credit card charges / refunds for an existing booking? Let us know what's going wrong and we’ll help sort it out.
• Information Requests about Cruises or Destinations: Have any questions on cruise itinerary, ports of call/destinations (e.g., what activities are offered onboard at a specific location), dining options available while aboard ship?

Phone Menu Tips

If you're directed to an automated phone menu when calling Carnival Cruise:

• Press 1 for Booking Assistance, CallBack Service (in English or Spanish): If you need help with booking your cruise.
• Press 2 for Payment Services: Credit Card Issues / Refunds. In case of payment issues such as charges that weren’t meant to be charged on a credit card.

Frequently Asked Questions (FAQ)

Here are some commonly asked questions about Carnival Cruise:

1. How can I book my cruise?
2. What destinations do you offer for cruises this year?
3. I want to change the dates of a booking. How should I proceed with that request?

Other Contact Methods

In addition to phone contact, Carnival Cruise offers several other ways you can get in touch:

• Carnival's official website.
• Email support at: [support@carnival.com](mailto:support@carnival.com).

Helpful Tips

Here are a few tips to help you get your desired result when calling Carnival Cruise:

• Have Your Documents Handy: Make sure all relevant documents (such as booking confirmation) and contact information for the person making travel arrangements is on hand.
• Be Specific with Questions or Requests: Clearly explain what you need assistance with, so that we can help promptly.

If you're unable to get connected via callback service (or if you'd prefer not using a phone), please email us at [support@carnival.com](mailto:support@carnival.com) for additional support.