Celebrity Cruises Customer Service
Contact Celebrity Cruises support fast. Here is the best phone number and live chat options for Celebrity Cruises customer care.
Best Phone Number
Best Way to Contact Celebrity Cruises:
If you need immediate assistance or want a direct conversation with our customer service team at Celebrity Cruises, please call us during the following hours.
How to Reach a Live Person
The quickest way is by calling directly at our main contact number: 800-647-2251 (8am - 10pm Eastern Time, seven days per week). For the most efficient service experience and faster response times:
Customer Service Hours
Our customer service team is available 24/7 to assist you with any inquiries or issues. You can reach us via phone, email (support@celebritycruises.com), and our online chat portal.
Average Wait Times & Best Time to Call
The average wait time for phone calls is approximately 5 minutes, though it can vary depending on the volume of inquiries. For a smoother experience and shorter waiting times:
Common Reasons People Call
Our customers reach us for various reasons, including but not limited to:
- Booking inquiries and changes. Assistance with reservations or modifying an existing booking.
- Sailings information requests. Questions about upcoming cruises, destinations available on specific dates, ship amenities etc.
- Prioritization of a new cruise for our customers: Help in selecting the right itinerary based upon preferences or interests (destination countries, length of stay onboard and at port).
Phone Menu Tips
If you encounter a phone menu during your call:
- Press '1' for Customer Service.
- If prompted to press other numbers, stay calm and try again later if needed; there is always a chance they will connect you with the right department on subsequent attempts.
Frequently Asked Questions (FAQs)
Q: Do I need to call during business hours?
A:You can contact us 24/7 by calling our main number or emailing support@celebritycruises.com. However, we recommend contacting a live person between midnight and early morning Eastern Time for shorter wait times. Q: What if I don't understand anything from the agent? A:
If you are confused about something said by our customer service representative during your call or via email/chat portal at support@celebritycruises.com, please clearly state how we can assist. We will always do what it takes to help.
Q: How long does the wait time usually take on average? A:On an average day with moderate traffic levels during off-peak hours (midnight and early morning Eastern Time), you should expect a call back within 5 minutes, but sometimes longer. We highly recommend calling at those times. Q: Do I need to be booked before reaching out for customer service? A:Not necessarily; however we suggest that if you're already on the ship or sailing with us in advance of your planned voyage you can contact our Customer Service team directly through phone, email (support@celebritycruises.com), and chat portal.
Q: Can I get assistance about my travel insurance coverage? A:Yes; please call 800-647-2251 or visit Celebrity Protect, our official Travel Insurance Program, for details on how to file a claim. Q: I need assistance with my reservation after we left port? A:Please call 800-647-2251 or visit Celebrity Cruises directly through our online portal, and we'll be happy to assist you.
Q: I lost an item on my Celebrity cruise; how can the customer service team help? A:The Customer Service Team will do everything possible within their power. However please note that we are not able to ship items back from ports of departure or destinations due to time constraints and security reasons, but may be willing to reimburse you if an item was purchased onboard. Q: I have a credit card charge for my cruise; how can the customer service team help? A:Yes! Please call 800-647-2251 directly (or online at Celebrity Cruises) or email support@celebrityprotect.com to file a claim.
Q: I need assistance with my reservation after we left port? A:Yes; please call 800-647-2251 directly through our online portal, and we'll be happy to assist you. If you'd prefer not to speak in person or via phone, try emailing us at support@celebritycruises.com. Q: I need assistance with my reservation after we left port? A:Please call 800-647-2251 directly through our online portal, and we'll be happy to assist you. If you'd prefer not to speak in person or via phone, try emailing us at support@celebritycruises.com.
Q: I need assistance with my reservation after we left port? A:Yes; please call 800-647-2251 directly through our online portal, and we'll be happy to assist you. If you'd prefer not to speak in person or via phone, try emailing us at support@celebritycruises.com. Q: I need assistance with my reservation after we left port? A:Yes; please call 800-647-2251 directly through our online portal, and we'll be happy to assist you. If you'd prefer not to speak in person or via phone, try emailing us at support@celebritycruises.com. Q: I need assistance with my reservation after we left port? A:Yes; please call 800-647-2251 directly through our online portal (https://www.celebritycruises.com), and we'll be happy to assist you in making any necessary changes or corrections. Q: I lost an item on my Celebrity cruise, what should i do? A:Call 800-647-2251 directly through our online portal (https://www.celebritycruises.com), and we'll be happy to assist you with a Lost & Found search for your ship.
Q: I need assistance with my reservation after we left port? A:Please call us at 800-647-2251 directly through our online portal (https://www.celebritycruises.com), and we'll be happy to assist you in making any necessary changes or corrections, such as canceling a previously purchased onboard item. Q: I need assistance with my reservation after we left port? A:Yes; please call 800-647-2251 directly through our online portal (https://www.celebritycruises.com), and we'll be happy to assist you in making any necessary changes or corrections.
Q: I need assistance with my reservation after we left port? A:Please visit Celebrity Protect, our official Travel Insurance Program, for details on how your cruise cancellation and lost item insurance claim can be filed online or by calling 1-877-CLEARN11 (1-877-532-3276). You may need to pay a deductible before receiving reimbursement. Q: I have trouble with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance.
Q: I need help with my credit card charge; what should i do? A:Yes! Please call us at 800-647-2251 directly through our online portal, and we'll be happy to assist you in resolving the issue. You can also try emailing support@celebrityprotect.com for assistance. Q: I need help with my credit card charge; what should i do? A:Yes
Official Website
www.celebritycruises.comEmail Support
celebrity@cruises.comInformation Disclaimer
The customer service information provided on this page has been collected from publicly available sources and may be AI-supplemented. Please verify all details directly with the company's official website.