CruiseExperts Travel Customer Service

Best Way to Contact CruiseExperts Travel

If you are planning a cruise with us or need assistance for an ongoing trip, our customer service team is always ready and willing to help. For the best experience when contacting support:

How to Reach a Live Person

• Main Contact Number: 800-565-2784.
• You can also reach us through our website via live chat or by sending an email, but the phone is often faster for real-time assistance.

Customer Service Hours

Our customer service representatives are available to assist you Monday - Friday from 8:00 AM – 10:30 PM Eastern Time. Weekends and holidays may have reduced hours.

Average Wait Times & Best Time to Call

• The average wait time is approximately between five minutes (during weekdays) up until fifteen minutes depending on the day of week.

For shorter waits, calling early in the morning or later after 6 PM usually results in less busy lines.

Common Reasons People Call

• Booking assistance:
• If you need help with booking a cruise; choosing cabins and dates.
• Cruise details clarification: (For ongoing trips)
• Questions about ports of call, dining options or other onboard activities.

Phone Menu Tips

If you are using our automated phone system:

• >: Press this key if the menu is too long for one page; press again to continue through pages of options.
• D-1 and D-X: These keys may be used after you have finished your initial call with customer service.

Frequently Asked Questions (FAQs)

The following are some frequently asked questions by our customers:

• How can I cancel my cruise and get a full refund?
• What is the cancellation policy for cruises booked through CruiseExperts Travel?

Other Contact Methods

If you prefer, there are other ways to reach out:

• Email: support@CruiseExpert.com (alternative)
• Website Chatbot: Available 24/7 on our website.

Helpful Tips

1. Have your booking details handy, such as cruise number and personal identification information:
• This will speed up the process of assistance significantly.