Cruiser Marine Customer Service

Best Way to Contact Cruiser Marine

If you need assistance with any aspect of your cruise experience or have inquiries regarding bookings, it's best to call the main contact number: 800-650-1562. For faster service and more personalized attention, visiting one of our local offices is also an option.

How to Reach a Live Person

If you are calling Cruiser Marine's customer service line (800-650-1562), please stay on the first ring as much as possible for direct assistance. Avoid pressing 1 or any other menu options unless necessary, and try not to hang up during your call.

Customer Service Hours

Our Customer Support Team is available Monday through Sunday from 8:00 AM - 10:00 PM Eastern Time (ET). We are committed to assisting you with all of your inquiries related to cruises, bookings and other services we provide. Please note that our team works hard around the clock in providing assistance for any issues or questions regarding previous trips.

Average Wait Times & Best Time to Call

The average wait time on this line is approximately 5 minutes during peak hours (8 AM - 10 PM ET) and about 3-4 minutes off-peak. For the best results, we recommend calling early in the morning or late at night when fewer people are likely contacting us.

Common Reasons People Call

Many customers call our Customer Service Department to address a variety of issues related to their cruises and bookings with Cruiser Marine:

• Booking inquiries and changes (rescheduling, upgrades)
• Details on cruise itineraries or ship information
• Special accommodations requests for guests who may have specific needs such as dietary restrictions or accessibility requirements
• Payment issues related to deposits paid at the time of booking or other adjustments necessary after a reservation has been made (e.g., credit card cancellation, bank account changes)
• Parking and transportation information within ports visited during cruises
• Troubleshooting with onboard amenities such as Wi-Fi access on board ship, stateroom entertainment options etc.
• Other general inquiries related to cruise experience including dining reservations or shore excursions (port activities)

Phone Menu Tips

If you are directed by an automated voice menu system during your call:

• Press 1 for Customer Service.
• Please follow the specific instructions given to press options or enter numbers accordingly as they may differ from one line to another. If you're unsure, try pressing '0' followed by a number (e.g., "00" then select an option).

Frequently Asked Questions

What are your operating hours?

• The Customer Service Team is available Monday through Sunday from 8:00 AM - 10:00 PM ET.

Do you offer any discount deals or promotions for bookings made over the phone?

• No, we do not currently have promotional offers as all pricing on cruises and packages are set by our travel experts. However, if there is a special event happening during your planned cruise dates that may affect availability (e.g., port closures due to weather), you can speak with one of the representatives about alternative booking options.

Other Contact Methods

If for any reason you're unable or prefer not using our phone service, please consider emailing us at support@cruisermarine.com. In addition to the customer hotline and website (www.cruisermarine.com), you can also reach out through social media platforms such as Facebook (@CruiserMarine) or Instagram (@CruiserMarine) for general information, inquiries about upcoming events/tours/courses/trips/port visits etc.

Helpful Tips

If you have an existing account with us and are a repeat customer (previously booked on one of our cruises), it will be easier to get in touch as we may already know your preferences or previous arrangements. Simply select 'Representative' when prompted by the automated menu.