Cruises com Customer Service

Best Way to Contact Cruises com

The most efficient way to get in touch with Cruise Ships is by calling our main contact number: 800-288-6006. For immediate assistance, you may also reach out through various other methods listed below.

How to Reach a Live Person

If you're looking for direct human interaction without navigating through an automated system:

• Main Contact Number: 800-288-6006 (U.S. and Canada)
• Email Customer Service at support@cruisecom.com with a brief description of your issue.

Customer Service Hours

Our dedicated customer service team is available Monday to Friday, from 8:00 AM - 10:00 PM Eastern Time. Weekends and holidays may have limited availability depending on the time zone you are calling in or out of. For international callers outside U.S. hours:

• International Hours (Europe): Monday to Friday, from 9 AM - 6:00 PM CEST.

Average Wait Times & Best Time to Call

The average wait time for a live person can vary based on the day and current volume. Typically:

• Weekdays (8 AM - 4:30 PM): Average waiting times are around 5-10 minutes.
• Evenings/Weekend calls may take longer due to reduced staff or higher call volumes, averaging between 15 and 20 minutes.

Common Reasons People Call

You can expect most common inquiries related to booking issues, itinerary details for cruises, cancellation policies, payment questions, onboard experiences (like excursions), luggage management, travel insurance information or any other cruise-related concerns.

Phone Menu Tips

• Press 1: Options: General Information & Inquiries; Press 0 to go back. Ask for specific departments if needed later on (e.g., press '7' for booking department).
• Press 9: Use this option only as a last resort after exhausting other options in the automated menu.

Frequently Asked Questions

Here are some of our most frequently asked questions to help you get started with your customer service experience at Cruise Ships (cruisecom.com):

1. Can I change my booking after making it?
2. What is the cancellation policy for a booked cruise? If cancelled, do we receive any refund or credit options available to us?
3. Are there onboard amenities and activities that are included in our fare (e.g., meals, shows)?
4. Do I need travel insurance for my cruise? If so, is it covered by Cruise Ships or do you provide an approved list of providers?

Other Contact Methods

In addition to calling:

• Email support@cruisecom.com.
• Visit our official website for FAQs and more resources: www.cruisecom.com.
• Create an account on Cruise Ships’ online platform which allows you access to booking, tracking your cruise status (including ports of call), updates about onboard amenities or activities etc., from the comfort of home.

Helpful Tips

• Have all relevant details handy: Booking ID number / Passenger Name Record Number.
• Be prepared to describe your issue clearly and concisely: This can save time for both you & the customer service representative.

If at any point during our interaction it becomes necessary, please don't hesitate in asking us if there is a more suitable way of communicating with Cruise Ships (cruisecom.com) that better suits your situation. Thank you again to reach out and we look forward to assisting you further on this journey.