CruisesOnly Customer Service

Best Way to Contact CruisesOnly

The most direct and effective way to contact the customer service team at CruisesOnly is by calling our main phone line: 800-278-4737. This option ensures that your queries are addressed promptly, as we aim for a quick response time.

How to Reach a Live Person

If you need immediate assistance and wish to speak directly with an agent rather than navigating through automated menus or answering machines, please call our main line during business hours. Our agents will do their best to connect you as soon as possible.

Customer Service Hours

• Monday - Friday: 8:00 AM – 6:00 PM (Eastern Time)
• Saturday & Sunday: Closed

Please note that holidays may affect service hours, so it's always a good idea to call ahead if you need assistance during these times.

Average Wait Times & Best Time to Call

• During peak seasons (June - August): Expect wait times of up to 15 minutes. We highly recommend calling early in the morning or late afternoon for shorter lines, if available during these periods.
• Off-peak days: Average waiting time is around 5-10 minutes; most calls are handled swiftly by our dedicated staff within a few rings of dial tone.

Common Reasons People Call

• Scheduling Cruises and Itineraries:

If you're interested in booking new cruises or want to modify existing ones, this is the perfect time. Our agents can provide detailed information on various destinations.

• Existing Booking Inquiries:

For any questions related to your current bookings such as dates changes and payment adjustments; our team will help you with all required details promptly.

• Parking and Shore Excursions: If you're interested in shore excursions, tours or activities at the ports of call during cruises. Our agents can provide recommendations based on what best suits your interests.
• Travel Insurance:

If you want to purchase insurance for any cancellations/changes due to unforeseen circumstances like illnesses/family emergencies; our team will help get everything sorted out swiftly and efficiently.

Phone Menu Tips

• Press 1 for Customer Service:

This option directly connects you with a live agent rather than the automated system. Most calls to this number will bypass any recorded messages and connect straight away.

• If you're unsure about where your call should go, try pressing “0” or **#**; it usually takes most callers through an interactive menu that helps them reach their desired department with minimal effort required from you (i.e., Travel Agency).

Frequently Asked Questions

• Can I cancel my cruise reservation?

  The process for cancellation varies depending on the type of booking. Please call our customer service department at 800-278-4737 to get detailed information.

• How do you handle payment changes or cancellations after a deposit has been paid?

  Please reach out directly via phone, email (info@CruisesOnly.com), and online through our website where we can provide the most up-to-date information regarding refunds.

Other Contact Methods

• Email Support:
If you prefer to write down your questions or want a detailed response, feel free to send us an email at info@CruisesOnly.com.
• For more comprehensive assistance and immediate feedback on specific issues like itinerary changes/restrictions due to COVID-19 policies; please visit our official website: [www.CruisesOnly.com](http://www.cruisesonly.com)

Helpful Tips

• Keep all your cruise-related documents handy (e.g., booking confirmations, receipts) before calling so you can reference them if needed.

• If you're making a payment change or cancellation after receiving an email from us; make sure to mention the corresponding ticket number of any previous correspondence for quicker resolution

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• Always ask about current policies regarding COVID-19 restrictions as they can frequently update based on evolving circumstances.

Thank you for choosing CruisesOnly. We are dedicated to ensuring your cruise experience is nothing short of spectacular, and we stand by our promise with outstanding customer support at every step!