Disney Cruise Line Customer Service

Best Way to Contact Disney Cruise Line

The most convenient way for you to get in touch with our customer service team is by calling us directly. Our dedicated phone lines are open 24/7, ready and waiting around the clock when you're planning your magical cruise experience or need assistance.

How to Reach a Live Person

If you'd prefer speaking to someone on Disney Cruise Line's support line instead of navigating through an automated menu system:

• Select option 1 for Customer Service and press the # key when prompted. This will bring you directly into our live agent queue.

Customer Service Hours

Our customer service team is available to assist with any questions or concerns around the clock, every day of the year:

• Monday – Friday: 6 AM - 10 PM (EST)
• Saturday and Sunday: 8 AM - 9 PM (EST)

Average Wait Times & Best Time to Call

The average wait time for a live representative is approximately between three minutes during weekdays, with longer waits on weekends. To experience shorter call times:

• Call early in the morning (7 AM - 9 AM EST).
• Avoid calling right after your cruise departs or late at night.

Common Reasons People Call

You might be contacting us for any of these reasons:

• Booking inquiries and assistance with new bookings.
• Updates on existing reservations, including itinerary changes.
• Packing tips or pre-cruise check-in procedures.
• Questions about amenities aboard the ship such as Wi-Fi access, dining options, entertainment schedules etc.

Phone Menu Tips

If you encounter an automated menu during your call:

• Select 1 for Customer Service to directly connect with a live agent. This will save time and help ensure all of our customer's questions are answered by someone who can assist.

Frequently Asked Questions

Visit here for detailed answers on common queries related to Disney Cruise Line experiences, policies or services provided during your cruise journey. (Link opens in a new tab)

Other Contact Methods

• Email: [email protected]
• Live Chat Website: Visit our website and click the chat button.
• Social Media Channels:

• Twitter (@DisneyCruises): Real-time assistance on social media platforms. Reach out with your queries, questions or concerns related to Disney Cruise Line experiences for prompt support.
• Facebook: Follow us here for updates and information about our cruises.

Our official website has an extensive FAQ section that covers many common questions. Visit it directly at [disneycruising.info](http://disneycruising.info) (Link opens in a new tab).

Helpful Tips

• Keep all reservation documents handy when calling or emailing us.
• If you need to change your booking, make sure the desired changes are available before contacting our support team; otherwise we might not be able to accommodate them for free of charge.
• Plan ahead: Call early in the day (7 AM - 9 AM EST) or use live chat when online availability permits.

Please note:: This guide was last updated on March 1, 2023. For more detailed information and updates about Disney Cruise Line services visit our official website at [disneycruising.info](http://disneycruising.info) (Link opens in a new tab).