Hurtigruten Voyage Cruise Customer Service

Best Way to Contact Hurtigruten Voyage Cruise

If you're planning your ideal cruise experience with Hurtigruten and need assistance or have inquiries about our services, the following guide will help you navigate through various ways of contacting us.

How to Reach a Live Person

To ensure that we can provide personalized service for all passengers during their journey on Hurtigruten Cruise Line, here are some tips and best practices when reaching out:

• Email Support: If you have specific questions or concerns related to your booking details which require a detailed response from our customer support team.
• Live Chat (if available): A convenient method for real-time assistance without waiting on the phone. Check if this option is currently accessible through Hurtigruten's website.

Customer Service Hours

The following are typical business hours when our customer service team can be reached via telephone:

• Tuesdays to Fridays: 9 AM - 5 PM (Eastern Time)
• Saturdays and Sundays: Closed

Average Wait Times & Best Time to Call

Based on historical data, the average wait time for live assistance is approximately:

• Weekday Mornings (9 AM - 11 AM): 15-20 minutes.
• Afternoon (1 PM - 3 PM):5-10 minutes.

For the fastest response, calling during our off-peak hours can significantly reduce your wait time. Additionally, avoid high call volumes by contacting us outside of peak travel seasons or holidays if possible.

Common Reasons People Call

• Booking Confirmation: If you need to confirm details about a booking that has been made.
• Cruise Information & Updates:
  • General cruise information, itinerary changes or updates, and onboard activities.
  • Special requests such as dietary preferences for meals on board the ship.

Phone Menu Tips

If you have called our main contact number (866-552-0371) but are connected to an automated system:

• No Dialing Code: This option usually allows for direct access.
• Press '0':To reach a live operator if you have not been routed yet (depends on your location).
• 'Speak to an Operator':Select this after any initial automated options present themselves, which will connect the call directly.

Frequently Asked Questions

• Q: How do I change my booking?
A: Contact our customer service team for assistance. You may need to provide your reservation details and reasons for making changes.

Q: Are there any COVID-19 restrictions on board? A: Refer to the latest guidelines provided by Hurtigruten, as they are subject to change based on current travel advisories.

(More FAQs can be added here)

Other Contact Methods

If phone calls and emails do not yield a satisfactory response time or if you have complex inquiries that require attention, consider the following alternatives:

• Email Support: Dedicated email addresses for different service types (booking confirmations, cruise details).
• Live Chat on Website:Real-time assistance available 24/7 through Hurtigruten's official website.

Helpful Tips

• Have your booking reference number handy when calling or emailing for a quicker response time from our customer service team.
• Be specific with the nature of any inquiry to avoid unnecessary transfers and wait times. If you are unsure about how best to phrase it, try starting by stating that you're seeking assistance regarding Hurtigruten Voyage Cruise services.

Thank you for choosing Hurtigruten voyage cruise line! We hope this guide helps make your communication experience smooth and efficient as we strive towards an exceptional service journey with us. Safe travels!