iCruise com Customer Service

Best Way to Contact iCruise com

If you're looking for the most effective way to reach out to our customer service team at iCruise Com, you'll want to start by using toll-free numbers. For general inquiries or any initial concerns about your upcoming cruise experience with us, please call 800-427-8473 (iCruise com). This line will direct you through an automated system where specific issues can be identified and routed appropriately.

How to Reach a Live Person

If you're looking for personalized assistance from our customer service team, we recommend the following methods:

• iCruise's online portal (IX)
• Use social media platforms like Facebook and Instagram
• Email directly through our website’s contact form or dedicated customer service email addresses.

Customer Service Hours

Our team is available to assist you from 8:00 AM to 9:30 PM Eastern Time, Monday through Friday. For extended hours and weekend support for specific inquiries like itinerary changes during peak travel seasons or emergencies such as cancellations due to COVID-19 impacts on cruise schedules are also managed accordingly.

Average Wait Times & Best Time to Call

The average wait time when calling is approximately 10 minutes, but it can vary depending upon the day of week and specific call volume. The best times for shorter hold periods usually fall between 11 AM - 1 PM Eastern Standard Time (EST). During these hours there tends to be less traffic on calls.

Common Reasons People Call

Customers often contact us with inquiries such as:

• Scheduling a cruise or making itinerary changes
• Refunds and cancellation policies related to COVID-19 impacts
• Specific onboard activities, dining experiences etc.
• Updates on shipboard amenities including spa services (note: the iCruise Spa has been closed since March 2020)

Phone Menu Tips

If you are calling through an automated system:

• Press '1' to speak with a live agent.
• Select the option that best matches your concern (e.g., 4 for cruise schedules, 5 for refunds and cancellations).

Frequently Asked Questions

You can find answers here:

• What are my cancellation rights if I have booked a COVID-19 impacted trip?
• How do you handle onboard activities bookings for cruises under 7 days long during the pandemic restrictions?
• Can iCruise Com assist with booking shore excursions and how can this be managed online safely considering social distancing measures on board?

Other Contact Methods

If phone calls are not suitable for you, consider these alternative methods:

• iCruise's website (IX)
• Email us directly through our customer service forms or social media platforms.

Helpful Tips

Keep these in mind:

• Have all necessary documents and booking details handy before calling. This includes your reservation number, last name on the contract etc., so we can assist you faster.
• If there are time-sensitive issues like cancellations or itinerary changes due to COVID-19 outbreaks affecting other passengers please call as soon after discovering such an issue for prompt resolution.

We appreciate your patience and understanding while navigating these unprecedented times. Our team is committed to ensuring you have the best cruise experience possible, despite any challenges that arise along our journey together with iCruise Com!