Princess Cruise Line Customer Service

Best Way to Contact Princess Cruise Line

If you're planning a cruise with Princess, you have several ways of reaching out for assistance. Whether it's booking your trip or needing support during the voyage, our customer service team is here to help.

How to Reach a Live Person

The best way to contact us directly and speak to someone live includes calling one of these numbers: 800-774-6237 (US & Canada) / +1-855-PPRINCESS (International).

Customer Service Hours

• Monday - Saturday: 8 AM – 10 PM Eastern Time.
• Sunday and Holidays: Closed, except for urgent issues which can be handled via email or chat.

Average Wait Times & Best Time to Call

The average wait time is typically between a few minutes up to 15-20 minutes. To minimize your waiting period:

• Call early in the morning (e.g., at opening) or late afternoon/evening.
• Avoid peak times like midday and weekends if possible, unless it's urgent.

Common Reasons People Call

Guests often call for a variety of reasons:

• Booking inquiries: Confirming or altering existing reservations.
• Itinerary details: Information about specific cruise lines and destinations.
• Special requests: Dietary preferences, accessibility needs, travel insurance queries.

Phone Menu Tips

If you encounter a phone menu during your call:

• Follow the automated options carefully; they usually direct callers to appropriate departments (e.g., booking department).
• You can often press specific numbers if prompted, like 1 for general inquiries or 5/6 for customer support.

Frequently Asked Questions

How do I book a cruise with Princess?

• Visit our website (princesslines.com) and click "Book Now."
• You can also call us directly at 800-774-6237 for assistance.

What if I have lost my cruise confirmation number?

• Call Princess Cruise Line customer service using the main contact details provided above; they will assist you in retrieving your booking information through additional verification steps (e.g., answering security questions).

Other Contact Methods

In addition to phone calls, we offer:

• Email: cruiseinfo@princesslines.com - For general inquiries or lost reservations.
• Live Chat on Website: Available 24/7 for immediate assistance with booking and itinerary details.

Helpful Tips

• Have your personal information handy, including passport number (for international bookings), any reservation numbers you already have, or full name as it appears on the original confirmation email/documentation.
• If traveling with children and require special assistance onboard our vessels, mention this when booking for priority service. We also offer child care services through Princess Cruise Line's Child Care Center.

We hope you have a wonderful experience planning your trip to the beautiful seas aboard one of Prince Cruises' luxurious ships! If there's anything more we can help with or any other questions, please feel free to contact us. Safe travels!