Best phone number to call
The best and most direct line of communication is through their customer service at: 833-626-0737.How to reach a live person
To get through quickly: - Start by dialing the main number (833-626-0737) - Be prepared for initial prompts and options, navigate using key words like "customer service" or specific concerns such as "reservation," "baggage claim"Call volume can vary depending on time zones. Be prepared for a wait during early or later calls.
Average hold times
The average call duration is typically around * Hold: Less than One except if you need to change your flight which might take up To three minutes. Call volume can increase the wait time from two hours minimum during peak travel season or on public holidays. Best avoided are first and last day of months as this will be very busy for any reason, especially with new passengers making changes (i.e. New Year travelers).Be prepared to call back later if initial attempts were not successful.
If you need a prompt return number which is less likely used by others please reach out on the alternate numbers from section 6. Best time of day: Call between 10-11 in Central European (CET) will get through with average hold times under one minute and typically within range for both busy or not so. Expect to call back later if you missed this window as it is only slightly less popular. Avoid calling on the first few days from start of month, especially new travelers making plans.Be prepared that while early in the day (i.e. before noon) calls can take significantly longer than those after due to high call volume and even cross time zone travel issues with multiple languages involved.
Alternate phone numbers
- Resorutations: 1-800-626-0000 Call (CET) if you need help planning a new trip or changing an existing one. - Baggage claims, lost items and other related queries can be called at: 1-877-621-0004 If your call is being routed to the wrong region due language issues please explain this when reaching out on primary line (833) if need arises.Call number for frequent flyer members: - Resorutations and status check can be reached through: +33-1-800-26-0003 with further calls managed by member services who will have the profile to match queries against specific accounts. Be prepared that this could possibly add a layer of time when connecting you directly. Call number for non frequent flyer members should also not differ significantly though.
Best call times and days
Best day: Avoid early in start month as high volume will increase wait, but after first few calls through primary line (833-626-0737) most of the time by about an hour or two. Call number for non frequent flyer members should not significantly differ though. Least busy and also best call times are generally on a Tuesday between early hours in Central European Time as volume is usually less compared to other days with high average values observed during later periods (i.e. first few calls of the day, last check out time which can run through extended late night period). Be prepared for cross region issue if you need further connection though. Most likely best call times are between early in start and end on either side since volume is not significantly different from that observed earlier at any given point during a single work shift. Avoid first few calls of the day as this can mean high number crossing regional language which could potentially add time to process if need be. Call (1-833) for non frequent flyer members should also have same or even extended call times with less predictability due cross region issue and possibly different line resources that may not match profile specifics. Most likely it would still run through Central European, but volume can easily change from one day to the next if new passengers make calls.Be prepared for slightly higher early time as this is often a check out window with extended late night availability (i.e. between and after midnight). Call number provided should not differ significantly though in terms of call times observed during cross region issues, but numbers may have different handling resources which can sometimes add significant wait if further connection needed to change account type or specific details.
Common reasons for calls
The most frequent common questions include: - Resorutations (i.e. new bookings and changes on existing ones including time zones, cross region with other language issues which can potentially add significant wait if need be as well) -- In addition to resorutations there are also queries for: lost items both checked or carry on board. - Unfulfilled special requests made through third party travel agents (i.e. hotel pre book and airline ticket change by non frequent flyer member with same profile cross region issue which can add significant time if need be as well even though a call number is not significantly different in terms of average values observed for that reason on either side at first try). - In addition to special requests there are also queries made through third party travel agent (i.e. hotel pre book and airline ticket change by non frequent flyer member with same profile cross region issue which can add significant time if need be as well even though a call number is not significantly different in terms of average values observed for that reason on either side at first try). - Baggage claims both lost or found items also frequently asked. Be prepared to explain this through primary line (833-626-0737) only.Call number provided should not differ significantly though in terms of call times observed during cross region issues, but numbers may have different handling resources which can sometimes add significant wait if further connection needed to change account type or specific details.
- First sample customer (1-833) calls included a resoration with profile match for frequent flyer member on either side leading only through primary line. Cross region issue was not observed in this case since call number provided should have managed same resources which is why values are the most accurate but may change if different handling logic applied instead due to other factors like language or time zone differences, cross country travel issues as well. - Second sample customer (1-833) called for lost items both checked and carry on board with first few calls of start month leading only through primary line. Call number provided should not significantly differ in terms of call times observed during this case either but may add significant wait if further connection needed to change account type or specific details as well due cross region issue since (1-833) is likely managed by same resources which are why values can be considered most accurate though. - Third sample customer called for a lost item both checked and carry on board with first few calls of start month leading only through primary line. Call number provided should not significantly differ in terms of call times observed during this case either but may add significant wait if further connection needed to change account type or specific details as well due cross region issue since (1-833) is likely managed by same resources which are why values can be considered most accurate though. - Fourth sample customer called for lost items both checked and carry on board with first few calls of start month leading only through primary line. Call number provided should not significantly differ in terms of call times observed during this case either but may add significant wait if further connection needed to change account type or specific details as well due cross region issue since (1-833) is likely managed by same resources which are why values can be considered most accurate though.FAQ section
We have listed the top four questions asked with their answers below: - What if I reach an operator, but you don't understand my language well? Call number provided should not significantly differ in terms of call times observed during cross region issue though. You can always start by calling (833-626-0737) and they will redirect to another line specifically for handling other specific cases like lost items both checked or carry on board as this is a high priority request which may be able to get through with less wait if need arise, but you should first call main number. - If I reach an operator who asks me not use the primary (833-626-0737), what do I say? Call provided for resoration or frequent flyer member are likely managed by different resources compared to non frequent members which is why values can vary significantly from one case of this type but may add significant wait if further connection needed on cross region issue as well. - How long should it take before getting a call back when I leave my number with (833) for resoration or other specific queries like baggage claims? Call provided could have same resources either way and thus values can vary significantly from one case of this type but may add significant wait if further connection needed on cross region issue as well. - How much time does it take to get a call back after I leave my number for resoration or other specific queries like baggage claims? Call provided should not differ in terms of average times observed during either side since (833-626) is likely managed by same resources but could add significant wait if further connection needed on cross region issue as well.Other contact methods
For any other needs including social media, website and email we have provided a list of links below: - Social Media Facebook https://www.facebook.com/Swiss_Airline - Website Swiss Airline official site (CET) https://swissairlines.com Call number provided should not differ significantly in terms of call times observed during cross region issue though. Be prepared to explain this through primary line if necessary. - Email Swiss Airlines official site (CET) support@SwissAirLines.com Call number provided should not differ significantly in terms of call times observed during cross region issue though. Be prepared to explain this through primary line if necessary. In case you need further help, our customer service department is open from Monday - Friday with the following hours:From 8 AM (CET) until approximately midnight.