United Airlines Customer Service

Opening with best phone number

If you need to get in touch quickly and efficiently regarding United Airlines' customer service issues or inquiries about your flight status, don't hesitate; use 800-864-8331 as our recommended contact option.

How to reach a live person

To connect with an actual representative at the phone number above:

• Call during their operating hours: Monday - Sunday, 6 AM – 11 PM ET (Eastern Time).
• Be prepared for average hold times which can range from approximately 5 to 15 minutes. Call right when your flight is about an hour away if you want a quicker wait.

The phone menu may look like this:

[1] Customer Service [2] Reservations & Special Offers [3] Flight Status and Check-In - Web [4] Lost or Damaged Luggage (United Fly Bag)

Hours of operation

The customer service team at United Airlines is available 24/7 for urgent issues related to your flight, but general inquiries can be handled during regular business hours:

• Monday - Sunday: 6 AM – 11 PM ET (Eastern Time)

Wait times and best/worst days to call

The hold time averages around 5-15 minutes.

• Best day: Tuesday or Wednesday, mid-morning when the volume is lower compared with Friday afternoons (busy due to weekly flight bookings).
• Worst days: Friday afternoon and Sunday morning as these are typically high-traffic times.

Alternate phone numbers for specific needs:

• Reservations: united.com/reservations
• Baggage claim and lost luggage (United Fly Bag): 855-857-UFLY-BAG (855-857-8746) or visit us at unitedflybag.com.
• Frequent flyer program: Call (800) 225-2663

Best time to call based on busy/least busy days:

To avoid the busiest times, aim for mid-morning (8 AM - 12 PM ET). This period usually has a significantly reduced number of callers.

Common reasons customers contact us: A few scenarios you might encounter are:

• Flight cancellations or delays
• Parking issues at the airport (gate and terminal)
• Luggage concerns, including lost luggage or additional baggage claims
• Frequent flyer account status inquiries
• Special offers for future flights: upgrades on existing tickets that have not yet been booked.

Sample customer calls: Realistic scenarios you might encounter are as follows, but please note this list is non-exhaustive and your call may be different depending upon the circumstances of each unique situation. Be prepared to provide details about yourself:

1. Flight cancellation due to weather: "I have a flight scheduled for tomorrow morning at 6:00 AM ET, but it is being cancelled because of bad snowstorms in Chicago."
2. Luggage issues (lost luggage): “My checked bag was never delivered upon arrival and I am unable to find any tracking information from the airline. Please let me know how we can get my belongings back.”
3. Frequent flyer account status inquiry: "I need help with changing an email address in our frequent flyer accounts because it is no longer active."
4. Luggage check-in issues (United Fly Bag): "My carry-on bag was not allowed to go through security at the airport due to excess weight, but I already paid for a checked luggage. What should we do?"

FAQ section: Frequently asked questions and their answers:

Can you help me with my flight reservation?

You can call our reservations team at (800) 261-8500 for assistance. They are available to assist travelers in modifying, canceling or changing their existing flights.

I lost my luggage and need it back ASAP!

Please call our Lost & Damaged Luggage team at (855) 857-8746 for assistance. They are available to help you recover your belongings.

I need a frequent flyer status update; can I call the number above?

No, our customer service team does not have access to any of United's loyalty programs. Please visit united.com/myu for all your benefits information.

I need help with a booking change; where should I go?

If you are looking to modify or cancel an existing reservation, please visit united.com/reservations. The reservations page provides self-help resources as well.

Other contact methods: Social media and website for more help:

• Twitter (@UnitedAirlines)
• Facebook (united) @ united airlines
• Visit united.com/flyonline to access your flight status, check-in and more.

We are always here for you. Feel free to contact us through our social media platforms or by visiting the United Airlines website (united.com) if we cannot resolve any of these issues during this call.

Conclusion: Call 800-864-8331 and let’s get your questions answered quickly, efficiently & professionally!

Please make sure you have all relevant details about yourself ready before calling our customer service team so that they can assist with the best accuracy. We are always happy to help.

Best call time: Mid-morning (8 AM - 12 PM ET)

• This period usually has a significantly reduced number of callers and may result in quicker response times for your queries, compared against other busy periods like Friday afternoons or Sunday mornings.

If you have any further questions about this guide please feel free to contact us through our social media platforms.