Uniworld River Cruises Customer Service

Best Way to Contact Uniworld River Cruises

The most direct way for you to reach our dedicated customer service team is by calling us at 800-257-2407. This number connects you directly with a live representative who can assist with all your inquiries and concerns regarding cruises, bookings, or any other related matter.

How to Reach a Live Person

To ensure that you're connected quickly to someone capable of assisting you:

• Call during our business hours and follow the prompts carefully. We strive for efficiency, so your time is valuable.
• If available on hold with an automated system: Listen closely as it may guide further action or provide additional contact information (such as a callback number).

Customer Service Hours

Our customer service team is available 24/7. For specific hours and regional variations, please visit our website or refer to the contact section.

The best time of day for you personally depends on your location (and whether you're calling from a mobile phone).

Average Wait Times & Best Time to Call

Our goal is minimal wait times. We have experienced an average call duration of 5-10 minutes depending on the complexity and nature of your inquiry.

Common Reasons People Call Us

• Booking inquiries or modifications to existing cruises (e.g., changing cabins, adding passengers).
• Information about specific itineraries and ports of call.
• Special accommodations for guests with disabilities.
• General questions regarding policies on food, activities onboard, dress codes etc.

Phone Menu Tips

If you're navigating a phone menu:

• Stay calm and patient. Know what you want to say ahead of time if possible.
• Listen closely for additional options or further instructions (they may not always be clearly stated).
• Note down any provided reference numbers, names, or alternative contact methods before ending the call; they will help with future communication needs.

Frequently Asked Questions (FAQs)

The following are some common questions we've found helpful to answer:

• Can I cancel or change my booking after the ship has departed?
• What is included in your cruise package? Do meals, activities and excursions count as complimentary?

Other Contact Methods

In addition to calling us directly:

• Email support for non-urgent inquiries or documentation.
• Visit our website's contact page, where you can send messages and receive comprehensive answers via email within 24 hours.
• Live chat service on the official Uniworld River Cruises site (available during business days).

Helpful Tips

Before calling:

• Have your booking reference number ready.
• If you have already spoken to a person, make sure they are aware of the call and can provide context if needed. Note their name for future communication purposes.

Best Way to Contact Uniworld River Cruises

We recommend calling directly at 800-257-2407, as this ensures you get immediate assistance from a live agent ready and equipped with all necessary information about your booking.

How to Reach a Live Person

To reach our customer service team directly:

• Call us using the provided contact number (800-257-2407).
• If you encounter an automated system, use your booking reference for quicker connection.

Customer Service Hours

Our customer service team is available 24/7. For specific hours and regional variations, please visit our website or refer to the contact section below:

The best time of day for you personally depends on your location (and whether you're calling from a mobile phone).

Average Wait Times & Best Time to Call

Our goal is minimal wait times. We have experienced an average call duration of 5-10 minutes depending on the complexity and nature of your inquiry.

Common Reasons People Contact Us

• Booking inquiries or modifications to existing cruises (e.g., changing cabins, adding passengers).
• Information about specific itineraries and ports of call.
• Special accommodations for guests with disabilities.
• General questions regarding policies on food, activities onboard, dress codes etc.

Phone Menu Tips

If you're navigating a phone menu:

• Stay calm and patient. Know what you want to say ahead of time if possible.
• Listen closely for additional options or further instructions (they may not always be clearly stated).
• Note down any provided reference numbers, names, or alternative contact methods before ending the call; they will help with future communication needs.

Frequently Asked Questions (FAQs)

The following are some common questions we've found helpful to answer:

• Can I cancel or change my booking after the ship has departed?
• What is included in your cruise package? Do meals, activities and excursions count as complimentary?

Other Contact Methods

In addition to calling us directly:

• Email support for non-urgent inquiries or documentation.
• Visit our website's contact page, where you can send messages and receive comprehensive answers via email within 24 hours.
• Live chat service on the official Uniworld River Cruises site (available during business days).

Helpful Tips

Before calling:

• Have your booking reference number ready.
• If you have already spoken to a person, make sure they are aware of the call and can provide context if needed. Note their name for future communication purposes.